[R&U] when Responding to a 911 call

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[R&U] when Responding to a 911 call

Post  Sherlock on Sun Oct 24, 2010 9:44 am

The police are here to provide a quality service to the public. When someone calls upon the police they expect a quality response.

So bear in mind: when you respond to a call (whether urgent/emergency or not) you take on a responsibility to investigate that call and to ascertain why it was made and if there's a problem to be dealt with by police.

Flying to the location with lights and sirens going, having a quick drive around then writing it off is NOT a good enough response. Just because you can't see anything going on, doesn't mean it's time to go back to patrolling. Most of the time, not all of the time I admit.

This is how you are to respond to a call. Please try to make every response a professional and structured one. I know we get silly calls, but keep yourself right.

1.Use the radio to say you are responding to the call. Attend in the first instance at the location the 911 call said. - Easy enough to understand, get yourself over to wherever the 911 operators traced the call (exception would be someone kidnapped etc, then you'd skip to making contact) and have a scout about.

2. Make initial enquiries (at the scene) - Once you've had a look around, get your backside out of the car and speak to people in the area(if there are any). Get some details. See what the story is. See if anyone saw or heard anything. And remember to LISTEN. Try not to lead people into answers, by that I mean don't run up to people and ask right away "DID YOU SEE A SHOOTOUT?" instead ask general questions, "Did you see anything happen here in the last 5 minutes?". The problem should make itself known to you, if not you need to do some more ground work.

3. Contact the caller/complainer (further enquiries) - If you cannot ascertain what the problem is, you need to find out whether or not there's still a problem and, if the person(s) still needs assistance. So, get the number of the caller/complainer and give them a call. If they`ve gone offline,then put it in as a casefile for the ACU.

4. Write-off/conclusion - By now you will have a good overview of what happened and you will have taken appropriate action to solve whatever problem(s) made themselves clear to you. Whether that be fining someone, making an arrest, charging someone with misuse of a 911 line (arrest 3 mins & fine $1000), gathering information and submitting to ACU or whatever it may be. By this point you have done enough to be able to write-off the call as no further police involvement required OR forwarded to ACU for investigation etc. So finally call it in on your radio. Tell other officers you have responded to the call and dealt with it,or come onto the forum when you can and submit it to the ACU if neccessary.

NOTE:If they go offline and it gets transferred to acu and it turns out to be a prank,the wanted level will be increased to 4 as it causes more work for the ACU. You may also increase the fine.

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Sherlock
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